Returns & Exchanges

Due to the perishable nature of our popcorn products, we cannot accept physical returns, but we are committed to ensuring you have a perfect snacking experience. If your order arrived damaged or didn't meet our flavor standards, please reach out to us within 30 days for a replacement or refund.

1

Check Your Batch

Locate your order number and the best-by date on your Opopop packaging to help our team identify the specific batch of kernels.

2

Contact Support

Send an email to our flavor concierge team with a brief description of the issue and photos of any damaged shipping boxes or product.

3

Review Process

Our team will review your request within 48 business hours to determine if a direct replacement or a full refund is the best solution for you.

4

Resolution

Once approved, your replacement kernels will be shipped immediately, or a credit will be applied to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing